Frequently Asked Questions
What kind of customers does Sip bring to my venue?
How are orders placed on Sip?
Can customers split a check using Sip?
Not at this time.
How do Sip discounts work? Does the discount apply to food?
Customers who pay for a membership to the Sip App get access to a limited number of drink credits. Each drink credit is worth 50% off of drinks that are priced up to $16. Discounts are capped at $8, so if the customer orders a $10 drink, they will get $5 off. If they order an $18 drink, they will get $8 off because of the cap. The discount will automatically be applied to only drinks.
What POS systems are compatible with Sip?
When will my venue Go Live with Sip?
How do tips work?
Can customers double dip on discounts?
Any venue discounts such as happy hours, manager specials, etc. that are coded as specials by the venue may not be compounded with the Sip App discount, however, the venue will need to work with the SipScience team to make sure the items are categorized correctly on the backend so that Sip discounts are not applied to already discounted items.
Is there a referral program?
We want to incentivize venue staff to promote the Sip App so that your venue can get the most return out of our program. SipScience has plans to implement a referral program where venue staff can earn $5.00 for each new paying subscriber. We will notify you when this feature becomes available.
Can customers use the Sip App without paying for a membership?
Yes. Customers can use the Sip App without paying for a membership. They get access to 3 drink credits as a courtesy when they download the app and are charged a 3% transaction fee for each transaction.
Are there restrictions on how many drink credits can be used on one tab?
A maximum of five drink credits will be applied to the customer's tab. This is to protect the venue from customers abusing the program and accessing discounts for large parties. Additionally, customers must wait at least 10 minutes between closing a tab with drink credits applied and opening and closing a new tab with drink credits applied. These restrictions are built into the Sip App.
What happens if a customer leaves the premises without closing their Sip tab?
Their default tip amount will be applied to their bill and the tab will automatically close with their pre-authorized card they have saved in the Sip App.